Terms of service

Before Commissioning me please have a look at the Terms of Service, I'll ask you find the hidden word when you ask for your quote regarding this info, if you read it you shouldn't have a problem answering tee hee!

 

PAYMENT 

All fursuit commissions require a 35% deposit to be paid before I begin the commission. It is NON REFUNDABLE I can't stress that enough!. This payment begins the process of gathering materials
All suits must be paid half at the very least before work can begin, to ensure that you are serious in having the suit made and also not wasting precious time for someone who has a slot and is waiting in line for their own suit. 
Upon completion shipping costs will be calculated and these must be paid in full before shipping takes place. Should you not pay within 2-3 months with little to no communication whatever work done will be altered and sold for the price paid for, you will not be issued a refund.

For smaller commissions like tails or paws etc must be paid fully, all prices do not include postage costs to customers. 
Approximately 90 days before work begins on your suit I will request the second half of your payment in order to purchase additional build materials, at this time I will also require measurements and of course a DTD if you are purchasing a full, half or legs. Additionally please keep in mind I'm just ONE person who also has a part time job so I won't be working 24/7 an I will have break periods.
 
PAYMENT PLANS

35% down is required before I do anything and its non refundable and you can do that in payments, after that you have grace period basically you won't have to worry for least a month to 6 weeks before I'll ask for updates on payment status. I usually like to take increments of 50-75-100 per week or month whichever is easier for the buyer. If that's not possible on a set time I only ask that I be updated so I know what's up, but if come 3 - 6 months and nothings happened via payment but you've stated why I'll keep the commission for you. If I haven't heard from you I'll give a warning of possible termination, 3 monthS after that and no word from you I'm going to cancel it and there wont be a refund of the deposit but whatever your last payment was only the LAST one however. Whatever work was done will be stopped and finished as a different thing and sold for what was remaining. 

 

DEADLINES

If your suit has a deadline (such as a convention later in the year), please inform me before ordering - if I agree to take on the commission I will do my best to get it to you on time! If I have several suits in the queue before yours however or I feel the deadline is unreasonable I will not accept your deadline.  Once a deadline has been given, I will work towards it - if you wish to change your deadline to an earlier time though, this request will be denied or I may request a "rush order (an additional 25%)" charge for your suit. 
When I accept your commission I will usually give you an approximate completion month, any changes will be listed on my Commission Status page.

If you do not provide me with a deadline, I shall provide you with a rough estimate of the time it will take to complete the suit based on the time it will take to build and its current position in the queue. This estimated time is not a guaranteed delivery date and may be subject to delays due to incoming priority rush orders, out of stock materials, equipment failures, illness or other extenuating circumstances. In the event of a delay longer than one week, I will inform you of the cause and update your estimated completion time. If I agree to a deadline and am unable to meet it, I shall contact you to discuss possible compensation for the delay in the form of free shipping, partial refund and/or future order discount. Orders without deadlines are not entitled to any form of compensation, regardless of the delay. However, I may choose to offer you compensation if the difference between the original estimate and the actual delivery date is significant (for example, over 6 months). This however will be entirely at my discretion.

Rush orders are charged at an additional 25% cost.

 

MEASURMENTS

All measurements are taken at face value - it is the customers responsibility to ensure that all measurements are accurate before sending them to me. For full suits I will require a duct tape dummy to work from. Please see the duct tape dummy guide for more *blerf* information. Additionally a manual dummy can be made in shop for a non refundable fee of 200 as they are labor intensive using the buyers EXACT measurements per the diagram given upon quoting.

 

WARRANTY, REFUNDS & RETURNS
 
All suits come with a 30 day warranty. If the item you have commissioned becomes damaged or ripped, or if something falls off or breaks within the first 30 days you may return the item and I will repair it free of charge and sent back at the customers expense. If item appears to have been handled improperly or obviously abused I will not repair it, and the item will be sent back at the customer's own expense. If the item has been worn prior to returning, it must be washed before being sent for repairs. I will not work on dirty or soiled items and the product will be sent back at the customer's expense.

I may be willing to accept a return on an item, however it must be agreed upon in advance. The item balance will be returned, but the initial deposit is non-refundable. I will accept returns within 30 days only with a reasonable reason. If for example you have changed your character design or species this isn't something I will do a return for. 

If I do choose to accept a return within the 30 day time frame, I will refund you your final payment. You will not get your deposit back and I reserve the right to resell your suit at auction (in this case we will alter it to differ from your character).
I do NOT take responsibility for suits lost or damaged during shipping - I will offer you postal insurance and it is your responsibility to pay for it!
 
ORDER ALLTERATIONS & CANCELLATIONS

I reserve the right to cancel any commission at any stage if the commissioner is rude, threatening or incredibly unreasonable. Once your order has been made and materials have been paid for then no changes may be made to the commission: please make sure you have provided me with correct reference work. 

If you wish to cancel your commission before work begins you may do so: however your deposit will NOT be returned to you. In the instance that a commission has been started, refund amount will differ depending on work hours spent - the second payment you make is to pay for time spent on your commission, if the commission is at a late stage you will not be refunded. 

I also reserve the right to refuse certain commissions such as characters I feel may be too complex for me to make satisfactorily, stylistic differences, copyrighted characters and more. I will always inform you as to why your commission was refused.

 

COPYRIGHTED CHARACTERS

As a general rule  I will not make any copyrighted characters, which includes Disney, Pokémon, Digimon (can't be mass produced), video game characters and fan characters. If you request a copyrighted character you confirm that you have permission from the copyright holder to have this item created by me - all issues regarding copyright rest with the commissioner. MLP is an exception
 
ART STYLE

Here at WFS I primarily only build "Rawr/Spooky/Toony" style costumes, I will build realistic- semi realistic animals and creatures as well as Kemono/Kigu for you so please don't hesitate to ask! I also may have difficulty with some aspects of your suit (e.g.: a tiger with tribal markings, complicated markings) and after discussion I may ask to slightly alter the design of your character to simplify some details. 
 
 
ALLERGY WARNING

There are animals here!, although they aren't ever on any supplies or materials mainly just chilling in a pet bed or on the floor. Supplies and materials are kept in closed bins off the floor. Animals are in the room such as my small support dog( Kiwi in a pet bed under my desk) and my Standard service poodle Prince to my left in a bed. Priscilla is training so she's with Prince as well.
 
The animals I have include the following:
Small Pom mix
Standard Poodles

 
DISABILITY NOTICE

I have a few physical and mental barriers that require me to take time to see to, as such this is why I have service animals. I do appreciate your understanding.